Author: Fiona Macdonald

  • Unacceptable Risks

    Unacceptable Risks

    The Dangers of Gig Models of Care and Support Work
    by Fiona Macdonald

    The gigification of care is creating insecure work, undermining gender inequality and damaging workforce sustainability.

    New research reveals the unacceptable risks of digital labour platforms and the expansion of gig work in low-paid feminised care and support workforces. Risks are to frontline care and support workers, people receiving care and support and to workforce sustainability.

    The report calls for comprehensive industrial reforms to address gig work as part of broader workforce strategies for the NDIS and aged care sectors.

    The research finds that care and support ‘gig’ workers, treated as independent contractors, are in highly insecure work without minimum standards and effective rights to collective bargaining.

    • Many essential frontline care and support workers earn below award-level pay.
    • Work and incomes are insecure: work is on-demand, working time is fragmented, pay can be unpredictable.
    • Workers must cover their own superannuation, leave and workers’ compensation.
    • Gig work in the feminised workforces poses a serious threat to better recognition and equal pay.
    • Better jobs and careers for frontline workers are vital to closing the gender pay gap.

    Four in every 5 of the 240,000 aged care and disability support workers are women.

    • Care and support workers on platforms are younger, less experienced and more likely to be migrant workers.
    • Platform workers lack access to support, training and progression opportunities.
    • Gig workers lack employment benefits and entitlements, including leave and superannuation.

    Flexibility of work is only possible with short hours work and comes at the expense of decent pay and working conditions. Workers cannot earn a living wage.

    • Risks to workers are also risks to vulnerable people with disability and the elderly.
    • Care and support platform workers are isolated and largely invisible, working in private homes without organisational supervision, support, guidance or training.
    • Workers bear risks and responsibilities for care and support quality and client safety, including for highly vulnerable people.
    • Care labour platforms compete unfairly with other NDIS and aged care providers.
    • Unfair competition poses a significant threat to the sustainability of Australia’s long-term care systems.

    Platforms compete by avoiding the costs and risks of business fluctuations, of employing workers and of accountability for care and support quality and safety. Costs and risks are devolved to low-paid and insecure frontline workers. Platforms profit from retaining public funding that is intended to employ and pay essential workers fairly and to provide them with supervision and support.



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  • Inclusive and Sustainable Employment for Jobseekers Experiencing Disadvantage

    Inclusive and Sustainable Employment for Jobseekers Experiencing Disadvantage

    Workplace and Employment Barriers
    by Fiona Macdonald

    This report provides an overview of workplace and job-related factors found to act as barriers to sustainable and inclusive employment for people in groups likely to experience labour market disadvantage. Key findings are that job quality, working arrangements, inclusivity and opportunity for participation at work all matter for inclusive and sustainable employment, along with individual and external systemic and structural barriers to work.

    Employment policy and employment assistance for jobseekers focus on individuals’ skills and job readiness, and on job placement. Less attention is given to ensuring placements are into sustainable employment in inclusive workplaces. That is, placement into jobs that people can keep, that support wellbeing and provide opportunity for long-term employment pathways, and in workplaces where people feel safe and are able to participate. Recruiting and placing people experiencing labour market disadvantage into jobs may not lead to positive outcomes if people are not able to retain jobs and benefit from their employment.

    Employment can provide people with benefits that improve wellbeing in various ways, including through increasing income, providing routine and increasing social contact. However, where job quality, pay or working conditions are poor, employment can also have cumulative negative effects. Placing people experiencing disadvantage in jobs in which they are insecure, underemployed, or cannot establish daily routines; or placing them in workplaces in which they experience poor or discriminatory treatment and disempowerment, are not likely to produce sustainable employment outcomes or create social value.

    This report calls for a greater focus on workplace and job-related factors, including employer knowledge, employment practices, work organisation, job quality and employment arrangements, to addressing barriers to employment for disadvantaged jobseekers. Emphasis on employment placement alone is not likely to produce sustainable employment outcomes. Action is required to tackle barriers present in workplaces and in employment arrangements.

    This report was commissioned by Jobsbank, a Victorian-based not-for-profit organisation that works with business and other partners to support sustainable, inclusive employment and make social procurement work. In Victoria, the Government’s Social Procurement Framework aims to improve employment outcomes for people from groups experiencing labour market disadvantage through requiring suppliers and contractors tendering for high value government contracts to employ people from these groups. The Victorian Government’s Fair Jobs Code promotes fair labour standards, secure employment and job security, equity and diversity, and cooperative workplace relationships and workers’ representation. This report recommends that employers be encouraged to develop strategies to meet these standards through collaboration with unions and community groups as one obvious way to address workplace and employment factors that create barriers to sustainable and inclusive employment for disadvantaged jobseekers.



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  • Submission to the Productivity Commission Study on Aged Care Employment

    Submission to the Productivity Commission Study on Aged Care Employment

    by Fiona Macdonald

    In 2021 the Royal Commission into Aged Care Quality and Safety recommended that gig work, independent contracting and other ‘indirect’ employment arrangements be restricted in the publicly-funded aged care sector.

    The Royal Commission found that, to develop the ‘well led, skilled, career-based, stable and engaged workforce’ required to provide high quality aged care, service providers should be directly employing aged care workers as employees.

    Rather than adopting this recommendation, the Federal Government referred the matter to a Productivity Commission inquiry.

    The Centre for Future Work made a submission to the Productivity Commission’s inquiry into Aged Care Employment, in which we argue there is ample evidence to show there are unacceptable risks and consequences for both care workers and people receiving care, where workers are engaged as independent contractors, including as gig workers.

    Restricting gig work and other indirect employment arrangements in aged care will also remove one form of unfair competition between aged care services providers. It will stop platforms, labour hire firms and others making profits in the publicly-funded care sector while avoiding the normal costs, risks and responsibilities of employing workers and providing care to the elderly.



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